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Dice Baji Help Center – Answers to All Your Questions

Whether it's opening an account, making payments, claiming bonuses, or sorting out gaming issues — this page has clear, straightforward guides for everything. The dice support team is always here for you.

Get Help by Topic

Account Registration
Step-by-Step Guide to Opening a New Account
Deposits & Withdrawals
All payment methods including Mobile Pay, Nagad, and Rocket
Bonuses & Offers
Welcome Bonus, Cashback & Free Bet Terms
Account Security
Password, 2FA & Verification
Gaming Issues
Issues with Live Games, Bets & Casino
App Support
Android & iOS App Installation & Troubleshooting
VIP Program
Explore Loyalty Points & VIP Benefits
Submit a Complaint
Submit a Complaint if Your Issue Isn't Resolved
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Steps to Open an Account

1
Go to the Registration Page

Click the "Register" button in the top menu and fill in the form with your mobile number or email address.

2
Verify OTP

Verify your number using the 6-digit code sent to your mobile. If you don't receive the code, wait 60 seconds and request a new one.

3
Complete Your Profile

Enter your full name, date of birth, and preferred currency. Please note that these details cannot be changed later.

4
Make Your First Deposit

Deposit a minimum of ৳200 using your preferred payment method and claim a 100% Welcome Bonus.

Forgot Your Password?

Can't log in to Dice? No need to worry. Click "Forgot Password" on the login page, enter your registered mobile number or email, then set a new password using the OTP sent to you.

Two-Factor Authentication (2FA)

We recommend enabling 2FA to keep your account secure. You can activate Google Authenticator or SMS 2FA from the Settings menu.

Account Verification (KYC)

For large withdrawals, you may be required to submit a copy of your National ID or passport. This is entirely secure and is done solely to protect your account.

  • Scans of both sides of your NID or passport
  • A clear selfie photo
  • Verification is usually completed within 24 hours
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Deposit & Withdrawal Guide

Making a deposit on Dice Baji is quick and easy. Our payment system supports all major mobile banking services in Bangladesh.

To deposit: go to the Wallet section → select your payment method → enter the amount → transfer to the payment number → confirm with your transaction ID.

To withdraw: go to Wallet → Withdraw → enter the amount and payment number → Submit. Funds typically arrive within 5–15 minutes.

View Payment Page

Payment Methods & Limits

Payment Methods Minimum Deposit Maximum Deposit Withdrawal Time Status
Mobile Pay ৳200 ৳50,000 5–10 Minutes Active
Nagad ৳200 ৳50,000 5–15 Minutes Active
Rocket ৳300 ৳30,000 10–20 minutes Active
Bank Transfer ৳1,000 ৳5,00,000 1–3 Hours Active
DBBL Nexus ৳500 ৳1,00,000 15–30 minutes Active
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Bonuses & Promotions – How to Claim

Welcome Bonus
100% bonus on your first deposit, up to ৳10,000. Wagering requirement: 10x.
Reload Bonus
30% bonus on your second deposit every day, up to ৳5,000.
Weekly Cashback
Get 10% cashback on your total weekly losses, credited automatically to your wallet.
Referral Bonus
Refer a friend and earn ৳500 when they make their first deposit. No limit on referrals.
Important: All bonuses come with specific wagering requirements. Bonus funds cannot be withdrawn directly — they become withdrawable only after the required number of bets. For details, Terms & Conditions View Page.

Dice Baji Help Center – Complete Guide

Users sometimes run into minor issues on Dice Baji — especially those who are new to online betting sites. This help center was built with those users in mind. dice's goal is to make sure every player can enjoy the platform without any hassle.

Common Account Issues

Many users report being unable to log in — the most common cause is an incorrect password or mobile number. If you're having login issues on Dice Baji, start by checking your Caps Lock, then try resetting your password. If that doesn't work, reach out to our support team directly via Live Chat.

A locked account is another common issue. Entering the wrong password 5 times in a row will lock your account for 30 minutes — this is a security measure. Wait 30 minutes and try again, or reset your password.

Payment Issues & Solutions

If your balance doesn't update after a deposit, wait 5–10 minutes first — delays can happen due to bank or mobile banking server lag. If your balance still hasn't appeared after 15 minutes, contact support with your transaction ID.

There are a few common reasons a withdrawal may be rejected: incomplete verification, unmet bonus wagering requirements, or incorrect payment details. Please review these and try again.

Live Betting & Gaming Issues

Dice's live betting section may occasionally experience connectivity issues. Without a fast internet connection, the live stream may buffer. Try refreshing the page or switching from mobile data to Wi-Fi. Using the Dice Baji app generally gives you a more stable connection.

If you see a "Bet Failed" message when placing a bet, it likely means the odds for that match have changed or betting has been temporarily suspended. Refresh the page and try again.

App Download & Installation

The Dice Baji Android app isn't on the Google Play Store, but you can download the APK file directly from our download page. Before installing, go to your phone's settings and enable installation from "Unknown Sources".

Our app is available on the App Store for iOS users. Search for "Dice Baji" in the search bar or follow the link on our download page.

Responsible Gaming & Self-Control

At Dice Baji, we believe gaming should be fun. If you feel your gaming is getting out of control, you can set daily or weekly deposit limits from your settings. You also have the option to temporarily suspend your account if needed. Learn more on our Responsible Gaming page.

Privacy & Data Protection

Dice Baji keeps your personal information fully protected. Your name, mobile number, and financial details are never shared with any third party. Our servers are secured with industry-standard SSL encryption. To learn more, Privacy Policy Read.

Contact Us Directly

Live Chat
Average response time is just 2 minutes. Chat with us in Bengali.
Available 24/7
Email Support
support@dice-baji.com – We'll get back to you within 24 hours.
support@dice-baji.com
Phone Support
9:00 AM – 11:00 PM. Support available in Bengali.
9:00 AM – 11:00 PM
Privacy Policy

Your information is completely safe. Dice Baji will never ask for your password or card number. If anyone asks for these details, it's a scam. Learn More

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❓ Frequently Asked Questions

There are three ways to reach us: (1) Click the Live Chat button in the bottom corner of the site — available 24 hours; (2) Email us at support@dice-baji.com — we'll reply within 24 hours; (3) Call us between 9:00 AM and 11:00 PM.

Wait 10–15 minutes first. If it still hasn't arrived, copy the Transaction ID from your payment app and share it with support via Live Chat. We typically resolve issues within 30 minutes.

Wagering means you need to bet your bonus amount a set number of times before withdrawing. For example, with a 10x requirement on a ৳1,000 bonus, you'd need to place a total of ৳10,000 in bets. You can track your progress in your bet history. Wagering requirements are usually met faster with Sports Betting.

Yes, Dice Baji operates under an international gaming license. Our site uses 256-bit SSL encryption — the same level of security used in banking transactions. Your personal and financial information is never shared with any third party.

Still have questions?

Our support team is always here for you. Start a live chat right now and get assistance in Bangla.

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